Beyondtech FAQ: We got answers.

Webstore Questions?

Unfortunately, no. We do not have a physical storefront. Our Headquarters is only for meetings and appointments.

We immediately start to process your order as soon as we receive payment for it. There isn’t a delay that allows us time to cancel or change orders once they’re submitted.  If you need to make changes, please wait to receive your order, contact us so we can help you. We apologize for any inconvenience.

Please contact us at we’ll see what we can do.

We understand that and we're happy to chat. Give us a call at 844.2835266  - If you happen to get our voicemail, we'll call you back as soon as possible! We try to be available for all live customer inquiries, Monday to Friday between the hours of 10-6PM EST. And of course, you can always email at any time of the day if that's easier.

If you forget your password, you can click on the "forgot your password", then enter your username (email), later received email for the new password. You can then use this new password to login and update your password in the personal archive section.

First, you must use the Snipping Tool to capture that image and then contact us through the live chat or email to Let's deal with the problem and let us give you a big thank you! for helping us getting a better store.

If you haven't received a download link following a free resource, please check the following before contacting us:

  • Have you checked your spam folder? 
  • If you use Gmail, check your "Promotions" tab, as Gmail has been routing our download link emails to this section. Be sure to change the labeling in Gmail to ensure future deliveries. If not there, check archives (it may have skipped the inbox).


We accept Visa, MasterCard, Discover, American Express debit cards with a Visa or MasterCard logo, PayPal, Apple Pay and Beyondtech® Gift Cards. 
We are working to support Amazon Payments and when available we will let you know.

Yes, debit cards with a Visa or MasterCard logo are accepted.

Yes, to use PayPal, select the logo at the checkout and follow the instructions to login via PayPal.

We are proud to offer Apple Pay to our store through Safari browsers on iOS and Mac. Search for the Apple Pay logo in the Check out website and follow the steps.

Sometimes credit/debit card statements contain two transactions, but this is only temporary. When a purchase is made, an authorization charge is placed on credit/debit cards which temporarily hold funds.

This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization falls off under 72 hours from when you ordered.

For your security, we may pre-authorize $1 to verify your billing address and credit/debit card information. If successful, we’ll charge the full amount of your purchase (plus sales tax and shipping) once your order ships. If this $1 pre-authorization fails, we will not authorize your purchase. The $1 pre-authorization will drop off from your account within 2-3 business days.

If our purchasing department detect a risk level with your orders. we would require the following documents listed below (This could be for using a web proxy or using credit cards from other countries)

You will need to scan two documents to verify your identity. Don't crop, rotate, touch up, adjust colors, or alter the images in any way.

1. Your current, valid government-issued photo ID

This ID must include your picture, signature, name, date of birth, and address, except for passports, which don't need your address.

The image must be a color scan that shows your photo and required data clearly. The four edges of the ID card must be visible in the scanned image. If the expiration date is on the back of your photo ID, then you should send us a scan of the back of the card, as well.

Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets the criteria above. Even when issued by a government agency, we can't accept documents like student IDs, employee IDs, or library cards.

2. A recent billing statement

Your name and address must be visible.

The utility company or bank address information must be visible.

Your account may be a joint account, but your name must be on the account. Your address must match the location information you entered on Beyondtech. Your name must match both your Beyondtech account information and your government ID.

The dates on your scanned statement must be within six months of the date you upload them.

Acceptable documents include bank statements, credit card statements, utility bills, or any other monthly bill that meets the criteria above.

After we receive this we would clear the risk and your order would be shipped as soon as our department verify the information.

Domestic Shipping

No, when the website display the final price the product is ready to ship from one or be manufactured in our EU center in 24-48 hours. You can check the shipping options in the FAQ.

Domestic shipping is free for orders over $50. First returns or exchange shipping is always free. For orders under $100, shipping is a $5 flat rate to anywhere within the continental U.S.

For those clients who need a faster shipping, we offer Priority Mail (2-3 days) for an $12.75 flat rate. For those  in a hurry, we offer One Day Shipping Mail (1-day) for a $30 flat rate - overnight orders must be placed before 9:30AM EST to ship out that day.

Shipping times for custom orders are different, please read the Custom order section in our FAQ for more details.

To note, around holidays / holiday weekends, our order fulfillment times may be slightly delayed . Please always allow at least 24 hours for order processing before a package is officially shipped out. 

Our Free Shipping is available through all orders over 50 USD. (Only Continental U.S.A.) 

Orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.

We work with various Fulfillment centers that are across America. Some times, not all your items are available in the same warehouse. So, if you received only a part of your items you would receive the other part in a couple of hours.

Our Shipping page states that we operate our shipping service relative to the delivery method you select. If you select second-day delivery on order request, we will get the item picked, packed, and shipped to arrive no later than two days after you have submitted the purchase directly through our website.

This may mean Beyondtech uses a variety of different shipping services to meet the deadline, but we do meet or exceed it. The cutoff time for order delivery is by 1 p.m. ET. Eastern Time - (United States of America).

We pack our items in sturdy damage-resistant bags, and then strong carton box, but on occasion mail couriers do manage to completely destroy them.  If you’ve received an item that has sadly suffered a cruel death en route to you, please email us a clear picture of the damage at within 15 days of receiving it and we’ll send out a replacement forthwith.

Of course! We can even use a private label and use your packing list, if so desired. Contact us at

In order to fully activate your account and receive your full account benefits with Beyondtech, we ask that you provide your tax-exemption or reseller certificate. 

If your state does not assess sales/use tax, please provide a copy of a business licenses.

If you do not have a Beyondtech account, please create an account so that we can connect your tax-exemption status to your Account.

For more information check our Tax Exempt Information Page.

International Orders

Yes - we currently ship to Canada and a handful of higher-volume international locations for a custom shipping fee and handle all other non-U.S. orders by individual request via email at 

If you let us know what you'd like to purchase, we'll do our part to get you the best ship rate possible and provide a quote for review.

Please note that you will be responsible to pay any duties and customs generated in the course of delivering your package.  These are completely in the hands of the customs authorities of your home country and rates and fees are not available for us to quote or estimate. 

As a matter of policy to protect our relationship with the various customs agencies, we DO NOT alter the value of your package. We apologize, but we can’t risk our business.

Beyondtech cables and telecom devices are available via a network of highly qualified and professional partners in the US and the UK. They are thoroughly familiar with our products, and therefore in an excellent position to advise you on the right solution for your company.

For Inquiries in Colombia, Mexico and Venezuela one of our distribution partner is GENTEQUEIMPORTA

Also for Venezuela, another distributor is Infinity8 Solutions C.A.

You could reach them via their website for custom orders.

Beyondtech cables and telecom devices are available via a network of highly qualified and professional partners in the US and the UK. They are thoroughly familiar with our products, and therefore in an excellent position to advise you on the right solution for your company.

For Inquiries in the UK our exclusive partner is Rediret LLC. 

You could reach them via their website for custom orders.

Return Policy

Beyondtech offers a 30-day money back return policy. If the items haven’t been opened or touch or if it is proven they don’t work as described in the website, within the 30 days of receiving them, customers may return them and be awarded with a full return.  

Also if you ordered the incorrect items, you could return them for an exchange. 

If you want to initiate a return, Contact Us at and request a Return Material Authorization (RMA Form) and ship the products.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

We only replace items if they are defective or damaged. 

If you need to exchange it for the same item, send us an email at and we will help you out.

Government GSA

Company Name: Beyondtech, Inc.

Cage Code: 7VUA5

Duns and Bradstreet: 080111399

Address: 3300 NE 191st St Suite 212. Miami, FL 33180

Phone Number: +1-844-2835266

Payments Accepted: Purchase Orders, Credit Cards and Government Credit Cards, telephone and checks are all accepted.

Wire Transfer Payment: They are also accepted.