We immediately start to
process your order as soon as we receive payment for it. There isn’t a delay that allows us
time to cancel or change orders once they’re submitted. If you need to make changes, please wait to receive your order, contact us so we can help you. We apologize for any inconvenience.
We understand that and we're happy
to chat. Give us a call at 844.2835266 - If you happen to get
our voicemail, we'll call you back as soon as possible! We try to be available for all live
customer inquiries, Monday to Friday between the hours of 10-6PM EST. And of course, you can
always email firstname.lastname@example.org at any time of the day if that's easier.
Sometimes credit/debit card statements contain two
transactions, but this is only temporary. When a purchase is made, an
authorization charge is placed on credit/debit cards which temporarily hold
funds. This is not actually a charge on your card. Once the order has been
shipped, this authorization becomes an approval and charges your account. The
authorization falls off under 72 hours from when you ordered.
For your security, we may pre-authorize $1 to verify your
billing address and credit/debit card information. If successful, we’ll charge
the full amount of your purchase (plus sales tax and shipping) once your order
ships. If this $1 pre-authorization fails, we will not authorize your purchase.
The $1 pre-authorization will drop off from your account within 2-3 business
Domestic shipping is free for orders over $50. First
returns or exchange shipping is always free. For orders under $100, shipping is
a $5 flat rate to anywhere within the continental U.S.
For those clients who need a faster shipping, we offer Priority
Mail (2-3 days) for an $12.75 flat rate. For those in a hurry, we
offer One Day Shipping Mail (1-day) for a $30 flat rate - overnight orders must
be placed before 9:30AM EST to ship out that day.
Shipping times for custom orders are different, please read the Custom order section in our FAQ for more details.
To note, around holidays / holiday weekends, our order
fulfillment times may be slightly delayed . Please always allow at least 24
hours for order processing before a package is officially shipped out.
We work with various
Fulfillment centers that are across America. Some times, not all your items are
available in the same warehouse. So, if you received only a part of your items
you would receive the other part in a couple of hours.
We pack our items in sturdy
damage-resistant bags, and then strong carton box, but on occasion mail
couriers do manage to completely destroy them. If you’ve received an item
that has sadly suffered a cruel death en route to you, please email us a clear
picture of the damage at email@example.com within 15 days of receiving it and
we’ll send out a replacement forthwith.
Yes - we currently ship to Canada and a handful of
higher-volume international locations for a custom shipping fee and handle all
other non-U.S. orders by individual request via email at
If you let us know what you'd like to purchase, we'll do
our part to get you the best ship rate possible and provide a quote for review.
Please note that you will be responsible to pay any
duties and customs generated in the course of delivering your package.
These are completely in the hands of the customs authorities of your home
country and rates and fees are not available for us to quote or estimate.
As a matter of policy to protect our relationship with
the various customs agencies, we DO NOT alter the value of your package. We
apologize, but we can’t risk our business.
Beyondtech cables and
telecom devices are available via a network of highly qualified and
professional partners in the US and the UK. They are thoroughly familiar with our products, and
therefore in an excellent position to advise you on the right solution for your
For Inquiries in
Colombia, Mexico and Venezuela our exclusive partner is GENTEQUEIMPORTA.
You could reach them via their website for custom orders.
cables and telecom devices are available via a network of highly qualified and
professional partners in the US and the UK. They are thoroughly familiar with
our products, and therefore in an excellent position to advise you on the right
solution for your company.
Inquiries in the UK our exclusive partner isRediret LLC.
could reach them via their website for custom orders.
If you forget your password,
you can click on the "forgot your password", then enter your username
(email), later received email for the new password. You can then use this new
password to login and update your password in the personal archive section.
First, you must use the
Snipping Tool to capture that image and then contact us through the live chat
or email to firstname.lastname@example.org. Let's deal with the problem and let us give you
a big thank you! for helping us getting a better store.
If you haven't received a download link following a free
resource, please check the following before contacting us:
Have you checked your spam
If you use Gmail, check your
"Promotions" tab, as Gmail has been routing our download link
emails to this section. Be sure to change the labeling in Gmail to ensure
future deliveries. If not there, check archives (it may have skipped the